GDPR Statement – Verrington Firewood

 

Verrington Firewood (“VF”, “we”, “us”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As of our new partnership with Chuck’s Wood Ltd, certain business operations are shared between the two companies. While VF continues to operate independently for sales, marketing, delivery, and customer communication, all financial transactions — including invoicing and payment processing — are handled by Chuck’s Wood Ltd.

Both parties act as independent Data Controllers for the specific data they process.
We ensure that your personal data is:

  • Collected lawfully for clear purposes

  • Kept secure and only accessed when necessary

  • Never sold or shared with third parties for marketing without your explicit consent

  • Retained only for as long as needed for business, legal, or accounting purposes

  • Processed transparently and with your rights fully protected

If you have any questions about how we handle your data, please contact:
Email: hello@verringtonfirewood.co.uk
Phone: 07757 136 268

📄 Privacy Policy – Verrington Firewood

Last updated: December 2025

1. Who We Are

Verrington Firewood (VF)
Wincanton, South Somerset, UK
Email: hello@verringtonfirewood.co.uk
Phone: 07757 136 268

VF supplies firewood products and local delivery services.
VF acts as a Data Controller for customer information related to enquiries, orders, delivery, and marketing.

Partnership Structure

VF has partnered with Chuck’s Wood Ltd as our principal supplier.
As part of this arrangement:

  • Verrington Firewood continues to manage customer enquiries, orders, scheduling, delivery, and customer service.

  • Chuck’s Wood Ltd handles all financial transactions, including:

    • Payment processing

    • Invoicing

    • Refunds

    • Financial record keeping

Chuck’s Wood Ltd therefore also acts as an independent Data Controller for any financial data it processes.

2. What Personal Data We Collect

Data collected by Verrington Firewood (VF)

  • Name

  • Delivery address

  • Billing address (for matching purposes)

  • Phone number

  • Email address

  • Order details (wood type, quantity, delivery preferences)

  • Notes related to delivery access (e.g. gates, parking, drop points)

  • Any communications you send us

Data collected by Chuck’s Wood Ltd (Financial Transactions)

  • Name

  • Billing address

  • Email address

  • Financial details required for invoicing

  • Transaction records (amounts, dates, payment methods)

  • Refund information where applicable

VF does not store payment card details.

3. How Your Data Is Used

VF uses your data to:

  • Respond to enquiries

  • Provide quotations

  • Manage and deliver your firewood order

  • Contact you about delivery times

  • Maintain internal records

  • Send updates, offers, or reminders (only with your consent)

Chuck’s Wood Ltd uses your data to:

  • Create and manage invoices

  • Take payments

  • Provide receipts and payment confirmations

  • Maintain statutory financial/ accounting records

  • Process refunds

  • Comply with HMRC and financial regulations

4. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract — To process orders, supply firewood, and deliver services

  • Legal Obligation — To maintain tax, financial and transaction records

  • Legitimate Interests — For efficient business operations, delivery coordination, supplier integrations

  • Consent — For optional marketing communications

You may withdraw consent for marketing at any time.

5. How We Share Your Data

We only share your personal data where necessary:

VF may share relevant data with Chuck’s Wood Ltd:

  • To issue your invoice

  • To process your payment

  • To maintain correct financial records

Chuck’s Wood Ltd may share limited data with VF:

  • Proof of payment

  • Invoice status

  • Refund confirmations

Your data is not shared with any other third parties unless legally required.

We never sell your data for marketing.

6. Data Storage & Security

Both VF and Chuck’s Wood Ltd use secure digital systems and physical safeguards to protect your information from:

  • Unauthorised access

  • Accidental loss

  • Destruction

  • Theft

  • Cyberattacks

Email systems, invoicing software, and payment tools are password-protected and comply with modern security practices.

7. Data Retention

  • Customer enquiry emails: up to 2 years

  • Delivery and order records: up to 6 years (for tax and audit compliance)

  • Financial records: 6 years minimum, as required by HMRC

We keep information only for as long as necessary.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion where legally permissible

  • Restrict processing

  • Object to processing based on legitimate interests

  • Withdraw consent (for marketing)

  • Transfer your data (data portability)

To exercise your rights, contact:
hello@verringtonfirewood.co.uk

For financial queries, VF will notify Chuck’s Wood Ltd where relevant.

9. Payments & Financial Data

All payments are processed directly by Chuck’s Wood Ltd.
VF does not handle or store card details.

Financial data is protected under:

  • UK GDPR

  • Data Protection Act 2018

  • HMRC financial record retention rules

10. Marketing Preferences

You will only receive marketing from us if you give clear consent.

You can unsubscribe at any time using:

11. Changes to This Policy

We may update this policy if service changes or legislation requires it.
The latest version will always be published on our website.

12. Contact Details

For all privacy-related queries, please contact:

Verrington Firewood
Email: hello@verringtonfirewood.co.uk
Phone: 07757 136 268

Financial data queries relating to invoices/payments may be passed to Chuck’s Wood Ltd where appropriate.